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1. About this document

1.1 This document contains the Terms of Sale (the “Terms”) applicable to the sale of products and services provided by Zentyal, S.L. (the “Products and/or Services”), a company duly organized and existing under the Laws of Spain, with Tax identification number B99201444 and business address in Zaragoza (Spain), c/ Eduardo Ibarra num. 6.

1.2 By purchasing, downloading, installing or using the Products and/or Services, the customer or user (“You”) accepts, without any limitation, the terms and conditions of 1. these Terms 2. the specific terms applicable to the product you are purchasing, indicated below in the Annex (“Special Terms”, which terms prevail over these with respect to use of the Products/Services) 3. Our Legal Notice and Privacy Policy with respect to the processing of your personal data. (jointly, the “Agreement”)

1.3 You declare that you are an adult and have the legal capacity to accept this Agreement and that all information provided is true, complete and up-to-date. If You are purchasing the Products and/or Services on behalf of a corporation or legal entity, You hereby declare and guarantee to have sufficient powers to represent and bind the indicated legal person.

1.4 These Terms apply to customers, end users, partners, training centers and any other user of Zentyal Services. Additional conditions and exceptions apply to Zentyal Partners (if you are or want to become a Zentyal Partner, please contact your Sales Manager or contact us through

2. Technical requirements and purchasing process

2.1 You must be aware of the software, hardware and connectivity limitations and requirements in relation to the relevant Products and/or Services for accessing and using them with their full features and options. Also, to use some of our Products and/or Services, You must have a valid client account.

2.2 You can purchase our Services through our website at Once You have completed the purchasing process, You will receive an email confirmation and these Terms.

2.3 You must register at our store at to purchase our Products and/or Services. All the data you provide must be complete, accurate and up to date. You are responsible for maintaining the confidentiality of the access data for the client account, and are fully responsible for all activities that occur under this account. You agree to immediately notify Zentyal any unauthorized use of the client account or any other breach of security. Zentyal cannot and will not be liable for any loss or damage arising from Your failure to comply with this section.

3. Conditions applicable to our Products and Services

By accepting this Terms and purchasing our Products and/or Services You will be allowed: a) to receive, use and/or access to add-ons, support and other Zentyal services; b) to access, participate and complete our on-line courses and or our certification exams in order to obtain the relevant certification and recognition; and c) to use Zentyal documentation and materials for your personal or professional (non-commercial) use, especially for training and certification processes. All in accordance with these Terms and the Specific Terms applicable to the relevant product/service set out below.

4. Privacy and data protection

4.1 By purchasing our Services You provide us data that may be considered personal in accordance to Spanish and European Laws. This data will be used for processing your purchase and for providing our Services under the Law, these Terms and our Legal Notice and Privacy Policy

4.2 Where applicable (particularly when you purchase a subscription to Zentyal Software products), You hereby agree and authorize us to provide your client data to the partner assigned to You under these Terms, and to any other service provider, intermediary or professional involved or related to the Products and/or Services purchased by You, to the limit extent for providing them.

4.3 We will process your data in accordance with our Privacy Policy only for providing the Products and/or Services and on the basis of your authorization and instructions. The data may not be retained or used for other purposes, except when required by Law and when expressly indicated and accepted by You.

5. Intellectual property

5.1 Our Products, including software, applications, databases, books and other documents, and their code, design, images, logos, sounds and texts are protected under intellectual property laws and international treaties and property, except indicated, of Zentyal. You agree to use the same in accordance with the applicable license terms. Any non-authorized transformation of such contents, or the removal or modification of any proprietary notices, including copyright and trademark notices, contained in those contents is strictly prohibited.

6. Pricing and payment

6.1 Prices or fees to be paid by You for the Products and/or Services are provided by your partner or established in your order form and shopping cart, broken down into the Product/Service price, taxes and, if applicable, delivery costs. Prices appearing in our store, before adding the Products and/or Services to the cart, do not include any taxes or delivery costs.

6.2 Prices must be paid in Euro or US Dollars. You agree to pay the amounts indicated in total price or fees, not including any transaction or payment costs, charges for foreign currency exchange or any other imposed by any third party. Any failure by You to make payment in full or in part by the due date may allow Zentyal to suspend or cancel the Products and/or Services and/or this Agreement.

7. Warranties and liability

7.1 Except as provided in the Specific Terms, and to the maximum extent permitted by manditarily applicable law, in no event will Zentyal be liable for any special, incidental, indirect, exemplary or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss or damage) arising out of the use of or inability to use the Products and/or Services, or the provision of or failure to provide technical or other support service, whether arising in tort (including negligence) contract or any other legal theory.

7.2 In any case, Zentyal's maximum cumulative liability and clients, customers and users’ exclusive remedy for any claims arising out of or related to this agreement will be limited to the amount paid by You for the Services.

7.3 Zentyal will not be liable for non-fulfillment of obligations, or any damages, by third parties that may affect the provision, access and use of the Services, including any acts or omissions of a partner.

8. Return policy

8.1 You may freely cancel your purchase and ask for a return within a period of seven working days following the date on which You receive or have access to the Products and/or Services. In this case, You must notify Zentyal of your petition and, where applicable, send to Zentyal offices, at your own cost and risk, the purchased item in its original packaging.

8.2 Once the item is received by Zentyal and everything is correct, we shall repay the amount paid by You within a maximum period of thirty days.

8.3 This return policy is conditioned upon the Products and/or Services not being activated, installed or in any way used by You. Moreover, we will not admit any return if the seal, packaging or item has been opened or damaged.

9. Termination

9.1 Without prejudice to the Specific Terms applicable to the Product/Service you have acquired, this agreement may be terminated in case of expiration of its term and non-renewal.

9.2 Furthermore, any party may terminate early this Agreement in case of breach or failure to comply with these Terms obligations by the other party, giving 15 days’ notice in writing.

10. Changes to these Terms

10.1 Zentyal reserves the right to make, at any time, any changes and updates to the Products and/or Services, as well as to these Terms of Service, without prejudice to acquired rights, and to temporarily suspend access to perform maintenance tasks or improvements, and no claim whatsoever for this or for the damages or inconvenience deriving from this shall be admissible.

10.2 Any change on these Terms will be noticed to You by email. Any later access or use of the Products and/or Services implies the full acceptance of those changes.

11. Miscellaneous

11.1 You acknowledge and agree that your latest email provided to Zentyal is Your full address for any communication from Zentyal required or permitted to be given hereunder, including for issuing invoices to you in electronic format.

11.2 Any waiver or concession on the part of Zentyal shall not limit or affect its rights with respect to any future breach of any of the provisions of these Terms of Service.

11.3 These Terms of Service constitutes the entire agreement between the parties with respect to the subject matter hereof.

12. Applicable law and jurisdiction

12.1 The Terms and Conditions herein shall be construed and applied in all its extent according to Spanish Law.

12.2 By accepting them and unless was not permitted by Law, You hereby irrevocably submit to the exclusive jurisdiction of the relevant court sitting in Zaragoza, Spain, in any action or proceeding arising out of or relating to this Terms of Service.

Annex – Terms applicable to Products and Services

1. Books. Our books are (c) Zentyal, and their content is protected by national and international copyright laws. Except as otherwise provided by applicable law, you may not copy, distribute or communicate to the public the books or any part of them.

2.Online Training and Certification. The conditions for participating in the online training courses and taking the ZeCA exam are set out here.

3. Zentyal SMB (Server and Cloud). On acquiring our Zentyal SMB produt (Server and Cloud), you accept the corresponding terms of subscription (“Subscription Terms”) set out here.

Without prejudice to the terms of Subscription Terms:

3.1 IPR. Our software is released under GNU General Public License version 2 or higher, which means anyone is allowed to copy, distribute or modify our software under the terms of this licenses. No restrictions nor additional conditions, in terms of copyright, will be imposed to You.

3.2 Partners. Zentyal has a network of partners which provide commercial support, installation, integration and configuration, updates, remote monitoring and servers’ management, software maintenance and other technical and support services. Our policy is that those services related to Zentyal software are provided by companies and professionals near your area, who understand your needs and requirements. Except in certain specific situations, once You purchase a Zentyal Commercial Edition, You will be assigned to a partner that will provide You the abovementioned services directly in accordance to the Subscription Terms and the relevant conditions or agreement between You and the partner.

3.3 Quality of Service. Our partners undergo an assessment and validation process and they declare their commitment to ensure a high level of services. In case your partner does not comply with the Subscription Terms or the other agreements with you, You may request Zentyal for a change of partner. In this case, You must notify Zentyal, who will try to solve the dispute through amicable negotiation by both parties. In the event this was not possible and Zentyal recognizes a significant breach of the partner obligations and duties, a new partner will be assigned to You.

3.4 Technical support. Technical Support on our Products and Services will be provided by the partner in accordance to the Zentyal Support Customer Guide, which will form part of this agreement.

3.5 Independence. You hereby acknowledge and accept that the services and terms agreed by You and the partner are outside your relationship with Zentyal.

3.6 Further subscriptions. In case of server subscriptions and add-ons, during the first annual period of this agreement, the prices or fees must be paid directly to Zentyal. After the first renewal and for the subsequent, those services must be paid to your partner, if applicable. You hereby agree and authorize Zentyal to provide your payment/billing information to your partner for these purposes.